We want you to be completely satisfied with your purchase. Here's how our return process works.
You may request a return and refund for most products within 30 days of delivery. To be eligible for a return:
Items that do not meet these conditions may be refused a return or may incur a restocking fee.
To start a return, follow these steps:
Defective or incorrect items — we will provide a prepaid return shipping label at no cost to you.
Change of mind returns — the customer is responsible for return shipping costs.
Once your return is received and inspected:
Original shipping charges are not refundable unless the return is due to a defect or our error.
If a product arrives damaged or defective:
Depending on your preference and stock availability, damaged products may be eligible for a replacement, refund, or credit toward a future purchase.
For non-defective returns, a restocking fee of up to 15% may apply for:
| Item Type | Restocking Fee |
|---|---|
| Large or bulky equipment | Up to 15% |
| Items returned without original accessories | Up to 15% |
| Opened software, consumables, or bundled items | Up to 15% |
| Standard returns in original condition | No fee |
The restocking fee will be deducted from your refund amount.
We do not automatically exchange items. If you would like a different model:
Manufacturer warranty coverage may be available and is provided by the manufacturer according to their warranty terms. Desk Printers does not provide manufacturer warranty service. Warranty claims must be made directly with the manufacturer.
The following items cannot be returned unless defective:
For returns, refunds, or eligibility questions — we aim to respond within 1–2 business days: