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Common Questions
We offer a 30-day return window on items that are unopened and in their original manufacturer packaging. If you received an incorrect or damaged item, email us at contact@deskprinters.net with your order number and we will resolve it. Full details are on our Returns & Exchanges page.
Most orders are dispatched within 1–2 business days of payment. Standard delivery takes 3–7 business days depending on your location. Free shipping applies to all orders over $75. A tracking number is emailed to you as soon as your order leaves our warehouse.
We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover. Payments are processed through a secure, SSL-encrypted gateway. We do not store your card details on our servers.
Once your order ships, you will receive a confirmation email with a tracking number. You can use this tracking number on the carrier's website to check the status of your delivery. If you have not received a tracking email within 3 business days of ordering, please contact us.
Yes — every product in our catalogue is brand new and ships in original, sealed manufacturer packaging. We do not list refurbished, open-box, or previously used items. If a listing ever departs from this, it will be clearly noted in the product description.
We do not offer a formal price-match programme, but we work to keep our prices competitive. If you've spotted the same item at a meaningfully lower price from a verified retailer, feel free to reach out — we'll take a look at what we can do.
Desk Printers is an independent online retailer that sells printers and printing equipment. We are not affiliated with, endorsed by, or officially connected to any manufacturer. You can learn more about how we operate on our About page.